Frequently Asked Questions

Commission & Financials

• What is your management commission and owner referral rate?
  • Our standard management commission is 20% of gross rental revenue. If you bring your own booking, we offer an owner referral rate of 13%.
• Other rental companies advertise lower commissions. Do you match rates?
  • We maintain a competitive, transparent commission structure focused on delivering superior, full-service care. Many companies offering discounted rates cut corners on staffing, maintenance response times, and housekeeping standards. We believe in running an exceptional program with dedicated on-site staff, and our owners find that our higher average daily rates, better occupancy, and proactive care provide far greater net returns.
• Do you collect and remit sales and bed taxes on my behalf?
  • Yes. We handle the collection, reporting, and remittance of all applicable Florida state sales tax and Walton County tourist development (bed) taxes for all guest bookings.
• What do you charge for linens?
  • There are no upfront or recurring linen fees charged to owners. We maintain an association-standard linen pool funded through our turnover fee allocations, ensuring your unit always has high-quality, fresh, and consistent linens.

Housekeeping & Property Care

• How do you manage housekeeping and quality control?
  • Cleanliness makes or breaks the guest experience. We partner with vetted, top-tier professional cleaners who are held to rigorous standards. Every turnover is inspected before guest arrival to guarantee the home is immaculate. Cleaners are held directly accountable for their work, ensuring consistent, high-quality results.
• What is your damage protection policy?
  • Every reservation includes an accidental damage waiver, protecting owners from accidental breakage or minor damage during a stay. Additionally, our comprehensive Guest Rental Terms explicitly hold guests legally and financially responsible for any intentional damage, gross negligence, or violation of house rules.
• Can I keep my current door lock?
  • We utilize an integrated, keyless entry system to ensure seamless, secure guest access and remote code management. If your existing lock is compatible with our management software, we will simply reprogram it. If not, our team will coordinate the installation of an approved keyless lock.

Marketing & Guest Experience

• Where is your front desk and management office located?
  • Our office is conveniently located right outside the front gates of Adagio. While guests enjoy the convenience of direct keyless check-in at their condo, our on-site presence allows us to respond immediately to any guest or owner request.
• How will my property be marketed?
  • We maximize exposure through a multi-channel distribution network, including our direct-booking website (Adagio30a.com), major travel platforms (Vrbo, Expedia), targeted email campaigns to our extensive repeat guest database, and active search engine marketing (SEO/SEM).
• Can I book my own property or reserve time for friends and family?
  • Absolutely. It is your home, and you are welcome to reserve owner stays whenever you wish with no booking fees. If you refer a paying guest directly to us, we manage the reservation, guest screening, and housekeeping under our discounted 13% owner referral rate (provided advertised rates align with community standards).
• Will guests have to sign a rental agreement?
  • All guests must agree to our comprehensive Guest Rental Terms prior to receiving check-in instructions. These terms set clear expectations regarding property care, occupancy limits, and adherence to all Adagio Condominium Association rules and regulations.

Have Additional Questions?

• Call Us: (850) 333-5423
• Email: guestservices@adagio30a.com
• Visit Us: 2421 W County Hwy 30A, Santa Rosa Beach, FL 32459